Stay Agile 24x7x365

From our Network Operations Centres (NOC) we monitor and manage all infrastructure including our data centres and networks, as well as our customers who have taken a managed service option.

Our NOC’s are spread across multiple locations with staff located in both Central London and the Midlands supporting customers around the clock 24/7/365.

Functions and services include:

  • Customer help desk providing telephone and email support
  • Remote hands & eyes
  • Pro-active management of faults
  • Continual monitoring and pro-active management of our network
  • Service upgrades and maintenance

The main aim of our NOC is to ensure customers get the best levels of support, service and availability from our solutions and services to help keep you agile in an accelerating business environment.

Incident Management

For more information about incident management please review our Service Level Agreement (SLA). The level of support (including hours of cover) will vary depending on your service. To manage or change this, contact your Account Manager for more information.

Data centre access (Colocation customers)

If you require access to the data centres for hardware installation or maintenance purposes, please raise a support ticket to arrange a visit and remember to bring a photo ID with you.

How to Contact PMGC Technical Support

All technical support queries should be accompanied by a support ticket. You can raise a ticket by submitting a request via our support page. We will update the ticket at key stages in the process and send you email updates as well.